There are a number of unauthorised re-sellers and online retailers purporting to sell original ROYCE' chocolates, some of who falsely claim to have been authorised by ROYCE' Malaysia or Japan. There are also unauthorised sellers who take customer's orders, charge their credit cards, but do not have our chocolates in stock to deliver. If you have purchased ROYCE' chocolates from these unauthorised sellers:
- We have no way of determining whether these chocolates are stored, handled and delivered properly or otherwise compromised.
- We cannot guarantee the quality, taste and texture of the chocolates purchased
- We are unable to help you if you have a problem with an unauthorised seller or online seller or receive defective products.
As such, we strongly recommend that you only purchase ROYCE' chocolates from proper channels like this website and our official retail stores.