Order & Returns
- Please register as a member by logging in and creating an account.
- Use the “Product List” link to help you find the chocolate or cookie you desire.
- Alternatively, you may search for the desired item in the “Search” toolbar.
- Select the desired item, indicate the quantity and click on the “Add to Cart” button
- Enter the promotion code, if any, into the field provided and click “Apply Code”
- Click on the “Shopping Cart” link to review or to remove the items that you have recently added
- Click on “Proceed to Checkout” button to purchase and complete your order.
To ensure that you do not experience any delays to your order, please make sure all your details are entered correctly.
In line with the ROYCE' Japan initiative to reduce waste as well as the environmental footprint of our business, we have implemented gift wrapping and gift card charges for all purchases made on our e-store from 1st March 2021 onward.
Charges per gift card will be RM1.00 which includes a printed personalised message (maximum 200 characters).
Standard gift wrapping charges are available for RM2.00. Please note that wrapping styles may vary slightly according to products purchased due to differing box sizes.
Charges per gift card will be RM1.00 which includes a printed personalised message (maximum 200 characters).
Standard gift wrapping charges are available for RM2.00. Please note that wrapping styles may vary slightly according to products purchased due to differing box sizes.
By registering with us, you will be able to enjoy the following benefits:
- Track your orders and review past purchases
- Build a customized “Wish List” to bookmark the items that you desire for purchase at a later date.
- You can also print your shopping list for increased convenience
- Save your address so you can shop even quicker next time
- Manage your account details, address book and email preferences To create an account, simply click on “Log In” button to fill in your details.
From time to time, we will run offers using promotion codes. Simply follow these 3 steps to redeem the promotion codes during checkout:
- Enter the promotion code in the field provided and click “Apply”
- Check that your discount has been applied under the order summary and then click “Continue”
We do not provide for any return and/or refund of our product unless it was incorrectly delivered or its packaging was damaged during transit. Customers are advised to inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by customers.