Shipping & Delivery

At ROYCE’ Malaysia, we aim to keep shipping as fuss-free as possible. All ROYCE’ Chocolates are delivered within Klang Valley via our own delivery vehicles. We understand that getting your chocolates or cookies quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.

ZONE A: KUALA LUMPUR & SELANGOR CITY CENTRE

Standard delivery charges are RM16 per address for most locations within Klang Valley.
  • Same Day delivery is available for RM30 per address to select locations within Klang Valley. This service is only available on weekdays. Please note same day delivery orders must be placed before 4.00pm otherwise it will be processed the following working day.

    ZONE B: SELANGOR OUTSKIRT, PENANG ISLAND & JOHOR BAHRU CITY CENTRE

    Standard delivery charges are RM18 per address for the following areas:
  • Rawang / Kerling / Kuala Kubu Baru / Rasah / Batang Kali / Bukit Beruntung / Serendah / Jeram / Tanjung Karang / Sekinchan / Sg Besar / Sabak Bernam / Hulu Langat / Putrajaya / Kuala Selangor
  • Kajang / Semenyih / Bangi / Beranang / Jenjarom / Banting / Morib / Teluk Panglima Garang / Tanjung Sepat / Sepang / Sg Pelek / Kundang / Kuang
  • Penang Island
  • Johor Bahru City Centre

  • ZONE C: ALL OTHER LOCATIONS WITHIN PENINSULA MALAYSIA (excluding Langkawi, Redang, Pangkor, Ketam, Tioman & Lang Tengah Island)

    Outstation delivery charges to all other locations within Peninsula Malaysia are RM45 per address. From time to time, we may run Free Delivery promotions. Please sign up for our newsletter to receive the latest news and updates on such promotions. 
    Delivery is available within Peninsula Malaysia, excluding Langkawi, Redang, Pangkor, Ketam, Tioman & Lang Tengah Island.


    We currently do not deliver to East Malaysia. Please note that we only deliver to addresses in Peninsula Malaysia, and that we do not ship internationally.
    All chocolates will be delivered chilled (below 25°C) using our own delivery vehicles directly from our warehouse to the recipient.

    ZONE A: KUALA LUMPUR & SELANGOR CITY CENTRE

  • Delivery hours are between 9am – 5pm (Monday - Friday), 9am – 1pm (Saturday) excluding Sundays and public holidays.
  • All standard delivery orders for Klang Valley (KL & Selangor City Centre) in Zone A shall be processed and delivered within 1 - 3 working days.
  • Same Day delivery orders must be placed before 4.00pm (Monday - Friday) otherwise it will be processed the following working day.

  • ZONE B: SELANGOR OUTSKIRT, PENANG ISLAND & JOHOR BAHRU CITY CENTRE

  • Delivery hours are between 10am – 6pm (Monday - Friday), 10am – 2pm (Saturday) excluding Sundays and public holidays.
  • All standard delivery orders within Zone B shall be processed and delivered within 2 - 3 working days.

  • ZONE C: ALL OTHER LOCATIONS WITHIN PENINSULA MALAYSIA (excluding Langkawi, Redang, Pangkor, Ketam, Tioman & Lang Tengah Island)

  • Outstation delivery orders will be processed and delivered within 2 - 5 working days.
  • Please note that delivery date and time via our 3rd party chilled delivery partners for outstation addresses is strictly based on availability, therefore we may not be able to fulfil certain requests for deliveries to be sent on specific dates or times.

  • Multiple / large orders / festive gift hampers may also be subject to additional delivery charges. If this proves necessary, we promise to contact all customers prior to the dispatch of any goods

    To schedule your delivery in advance and on a specific date, kindly drop us your request via the notes function during checkout or email us quoting your order number at info@royce.com.my .While we strive to deliver within the stipulated time frame for standard orders, we are unable to guarantee specific delivery time slots.

    Please note that no compensation will be provided for not delivering within the preferred delivery time stipulated.
    If you wish to change any details regarding your order, kindly email info@royce.com.my. Please note that any changes to your order (delivery address, gift message) must be made at the soonest within 2 hours after an order is placed to ensure that we have sufficient time to amend the order prior to preparation and delivery. Unfortunately we cannot guarantee to accept changes made to your order after that time, therefore we strongly urge you to please ensure that all the details of your recipient’s address are correct before you place your order. ROYCE’ Malaysia reserves the right to change any of the products to a similar value or category if a particular item is no longer in stock.
    Please remember that it is important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our delivery team, to locate difficult-to-find addresses, providing us with full contact details, including your contact telephone number, your email address and your recipient’s contact telephone number. Failure to provide this contact information may result in us not being able to resolve delivery issues in a timely fashion. In the event that our delivery team, may be unable to deliver your order due to (i) a problem with the address you provide (ii) the named recipient no longer living at the delivery address (iii) the named recipient not being in at the time of delivery, please note that we will only attempt one subsequent delivery and that this may not be possible on the date of the original delivery. ROYCE’ Malaysia reserves the right to charge an additional delivery fee if the delivery problem is due to a problem beyond our control. ROYCE’ Malaysia is not responsible for any additional costs incurred by the customer due to failed deliveries.
    Where possible, our delivery team will attempt to obtain a signature from the intended recipient of the chocolates or cookies. In some circumstances, for example, when delivering to certain business addresses, hospitals, hotels or universities, we may not be able to deliver the order directly to the intended recipient. Please note that these circumstances are beyond our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our proof of delivery.
    All purchases are insured against theft and accidental damage by us whilst in transit from ROYCE’ Malaysia to your shipping address. Once your order has been delivered and signed for at your specified address, it is no longer covered.
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