SHIPPING & DELIVERY
Shipping & Delivery Cost
ZONE A: KUALA LUMPUR, SELANGOR CITY CENTRE, PENANG ISLAND CITY CENTRE, JOHOR BAHRU CITY CENTRE
Standard delivery charges are RM15 per address within Zone A.
Same Day delivery is available within Klang Valley for RM30 or RM40 depending on shipping location and distance from our warehouse. This service is only available on weekdays. Please note same day delivery orders must be placed before 2.00pm otherwise it will be processed the following working day.
ZONE B: OUTSKIRT OF SELANGOR, PENANG & JOHOR
Standard delivery charges are RM25 per address for the following outskirt areas:
- Selangor: Bandar Puncak Alam / Bangi / Cyberjaya / Hulu Langat / Jenjarom/ Jeram / Kapar / Klang / Kuala Selangor / Port Klang / Putrajaya / Rawang / Sabak Bernam / Sekinchan / Semenyih / Sungai Besar / Teluk Panglima Garang
- Penang: Balik Pulau / Batu Ferringghi / Bukit Mertajam / Butterworth / Kepala Batas / Nibong Tebal / Penaga / Perai / Permatang Pauh / Simpang Ampang / Sungai Jawi / Tasek Gelugor
- Johor: Ayer Baloi / Ayer Hitam / Batu Pahat / Benut / Bukit Gambir / Bukit Pasir / Chaah / Gerisek / Jementah / Kluang / Kulai / Labis / Layang-Layang / Masai / Muar / Nusajaya / Nusajaya Forest City / Nusajaya Puteri Harbour / Panchor / Parit Jawa / Parit Raja / Parit Sulong / Pasir Gudang / Pekan Nanas / Pontian / Reggam / Rengit / Segamat / Semerah / Senai / Senggarang / Seri Gading / Seri Medan / Simpang Rengam / Sungai Mati / Tangkak / Tanjung Pelepas / Ulu Tiram / Yong Peng
ZONE C: MELAKA, NEGERI SEMBILAN & PERAK
Standard delivery charges are RM25 per address for all area in Zone C.
- Melaka
- Negeri Sembilan
- Perak
ZONE D: PERLIS & KEDAH
Standard delivery charges are RM35 per address for all area in Zone D.
- Perlis
- Kedah
ZONE E: EAST COAST OF PENINSULAR MALAYSIA (PAHANG, KELANTAN & TERENGGANU)
Standard delivery charges are RM45 per address for all area in Zone E.
- Pahang
- Kelantan
- Terengganu
For the time being, we are unable to deliver to Langkawi, Redang, Pangkor, Ketam, Tioman & Lang Tengah Island.
From time to time, we may run Free Delivery promotions. Please sign up for our newsletter to receive the latest news and updates on such promotions.
Delivery Coverage Areas
Delivery is available within Peninsula Malaysia, excluding Langkawi, Redang, Pangkor, Ketam, Tioman & Lang Tengah Island.
We currently do not deliver to East Malaysia. Please note that we only deliver to addresses in Peninsula Malaysia, and that we do not ship internationally.
We currently do not deliver to East Malaysia. Please note that we only deliver to addresses in Peninsula Malaysia, and that we do not ship internationally.
Cold Delivery
ROYCE' chocolates will be delivered cold (below 25°C) using either our own delivery vehicles or third party delivery partner's vehicles directly from our warehouse to the recipient, ensuring they do not melt in transit.
Delivery Timing
Multiple / large orders / festive gift hampers may also be subject to additional delivery charges. If this proves necessary, we promise to contact all customers prior to the dispatch of any goods.
To schedule your delivery in advance and on a specific date, kindly drop us your request via the notes function during checkout or email us quoting your order number at info@royce.com.my .While we strive to deliver within the stipulated time frame for standard orders, we are unable to guarantee specific delivery time slots.
Please note that no compensation will be provided for not delivering within the preferred delivery time stipulated.
ZONE A: KUALA LUMPUR, SELANGOR CITY CENTRE, PENANG ISLAND CITY CENTRE, JOHOR BAHRU CITY CENTRE
- Delivery hours are between 9am – 5pm (Monday - Friday), 9am – 1pm (Saturday) excluding Sundays and public holidays.
- All standard delivery orders for Klang Valley (KL & Selangor City Centre) in Zone A take up to 3 working days to process and deliver.
- Same Day delivery orders must be placed before 2.00pm (Monday - Friday) otherwise it will be processed the following working day.
ZONE B: OUTSKIRT OF SELANGOR, PENANG & JOHOR
- Delivery hours are between 10am – 6pm (Monday - Friday), 10am – 2pm (Saturday) excluding Sundays and public holidays.
- All standard delivery orders within Zone B & C take up to 5 working days to process and deliver.
- Please note that delivery to rural or remote areas may take an additional 2 - 3 working days.
ZONE C, D & E: ALL OTHER LOCATIONS WITHIN PENINSULA MALAYSIA (excluding Langkawi, Redang, Pangkor, Ketam, Tioman & Lang Tengah Island)
- Outstation delivery orders take up to 5 working days to process and deliver.
- Please note that delivery to rural or remote areas may take an additional 2 - 3 working days.
- Delivery date and timing for outstation orders is strictly based on availability, therefore we may not be able to fulfil certain requests for deliveries to be sent on specific dates or times.
Multiple / large orders / festive gift hampers may also be subject to additional delivery charges. If this proves necessary, we promise to contact all customers prior to the dispatch of any goods.
To schedule your delivery in advance and on a specific date, kindly drop us your request via the notes function during checkout or email us quoting your order number at info@royce.com.my .While we strive to deliver within the stipulated time frame for standard orders, we are unable to guarantee specific delivery time slots.
Please note that no compensation will be provided for not delivering within the preferred delivery time stipulated.
Amending Order/Delivery Details
If you wish to change any details regarding your order, kindly email info@royce.com.my. Please note that any changes to your order (delivery address, gift message) must be made at the soonest within 2 hours after an order is placed to ensure that we have sufficient time to amend the order prior to preparation and delivery.
Unfortunately we cannot guarantee to accept changes made to your order after that time, therefore we strongly urge you to please ensure that all the details of your recipient’s address are correct before you place your order.
ROYCE’ Malaysia reserves the right to change any of the products to a similar value or category if a particular item is no longer in stock.
Unfortunately we cannot guarantee to accept changes made to your order after that time, therefore we strongly urge you to please ensure that all the details of your recipient’s address are correct before you place your order.
ROYCE’ Malaysia reserves the right to change any of the products to a similar value or category if a particular item is no longer in stock.
Click & Collect
Our convenient Click & Collect service allows you to place an order online and pick up your order from any ROYCE’ outlet in Peninsular Malaysia or ROYCE' Warehouse Kota Damansara.
For Click & Collect orders, you may indicate your preferred pick-up date and time within 3 days from place order date, in the "delivery instructions" column before proceeding to checkout.
Typically, processing of self-pickup orders requires 2-4 hours, hence immediate collection is unavailable. You will receive an email notification once the order is ready for collection.
You or your representative are required to produce proof of identity by showing our retail staff the email notification during collection. We reserve the right to withhold delivery of the order if we have any doubts about your creditworthiness or lack of identification.
Kindly be informed, orders will be cancelled if they are not collected within 3 days from the day of the email notification being sent. Also, we are unable to entertain any request for change of store for collection or change of products after the order confirmation has been issued. ROYCE’ reserves the right to charge administration / delivery fees for any other special redelivery arrangement or return request.
For Click & Collect orders, you may indicate your preferred pick-up date and time within 3 days from place order date, in the "delivery instructions" column before proceeding to checkout.
Typically, processing of self-pickup orders requires 2-4 hours, hence immediate collection is unavailable. You will receive an email notification once the order is ready for collection.
You or your representative are required to produce proof of identity by showing our retail staff the email notification during collection. We reserve the right to withhold delivery of the order if we have any doubts about your creditworthiness or lack of identification.
Kindly be informed, orders will be cancelled if they are not collected within 3 days from the day of the email notification being sent. Also, we are unable to entertain any request for change of store for collection or change of products after the order confirmation has been issued. ROYCE’ reserves the right to charge administration / delivery fees for any other special redelivery arrangement or return request.
Delivery Problems
Please note that it is important you ensure the recipient address provided is accurate and that you give additional instructions to assist our delivery team, to locate difficult-to-find addresses, providing us with full contact details, including your contact telephone number, your email address and your recipient’s contact telephone number. Failure to provide this contact information may result in us not being able to resolve delivery issues in a timely fashion.
In the event that our delivery team, may be unable to deliver your order due to (i) a problem with the address you provide (ii) the named recipient no longer living at the delivery address (iii) the named recipient not being in at the time of delivery, please note that additional delivery charges applies for request of second delivery.
ROYCE’ Malaysia reserves the right to charge an additional delivery fee if the delivery problem is due to a problem beyond our control. ROYCE’ Malaysia is not responsible for any additional costs incurred by the customer due to failed deliveries.
In the event that our delivery team, may be unable to deliver your order due to (i) a problem with the address you provide (ii) the named recipient no longer living at the delivery address (iii) the named recipient not being in at the time of delivery, please note that additional delivery charges applies for request of second delivery.
ROYCE’ Malaysia reserves the right to charge an additional delivery fee if the delivery problem is due to a problem beyond our control. ROYCE’ Malaysia is not responsible for any additional costs incurred by the customer due to failed deliveries.
Proof Of Delivery
Where possible, our delivery team will attempt to obtain a signature from the intended recipient of the chocolates or cookies. In some circumstances, for example, when delivering to certain business addresses, hospitals, hotels or universities, we may not be able to deliver the order directly to the intended recipient.
Please note that these circumstances are beyond our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our proof of delivery.
Please note that these circumstances are beyond our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our proof of delivery.
Insurance
All purchases are insured against theft and accidental damage by us whilst in transit from ROYCE’ Malaysia to your shipping address. Once your order has been delivered and signed for at your specified address, it is no longer covered.
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