Our delivery charges are RM16 per recipient for most locations within Klang Valley and RM18 for Bangi, Semenyih, Penang Island and Johor Bahru City Centre. Special delivery arrangements can also be made to other locations via our third party delivery partners from RM45 onwards.

Please refer to below for areas that require special delivery arrangements:
Johor - Batu Pahat, Muar, Kluang & Tangkak:

81300, 83000, 83050, 84000, 84900, 86000, 86100

Penang - Butterworth,  Perai & Bukit Mertajam:

13600, 13700, 14000, 14020, 12000, 12100, 12200, 12300, 13000, 13020

Perak - Ipoh City, Chemor, Tambun, Spg Pulai, Gopeng & Menglembu:

30000, 30010, 30020, 30100, 30200, 30250, 30300, 30350, 30450, 31200, 31250, 31300, 31350, 31400, 31450, 31600, 31500

Melaka - Melaka City Centre:

75000, 75050, 75100, 75150, 75200, 75250, 75260, 75300, 75350, 75400, 75450, 75460, 75500, 75502, 75503, 75504, 75505, 75506, 75508, 75510, 75512, 75514, 75516, 75517, 75518, 75519, 75532, 75536, 75538, 75540, 75542, 75546, 75550, 75551, 75552, 75560, 75564, 75566, 75570, 75572, 75576, 75578, 75582, 75584, 75586, 75590, 75592, 75594, 75596, 75600, 75604, 75606, 75608, 75609, 75610, 75612, 75618, 75620, 75622, 75626, 75628, 75630, 75632, 75646, 75648, 75662, 75670, 75672, 75673, 75674, 75676, 75690, 75700, 75710, 75720, 75730, 75740, 75750, 75760, 75900, 75902, 75904, 75906, 75908, 75910, 75912, 75914, 75916, 75918, 75990, 76400, 76450, 76100

Negeri Sembilan - Nilai & Seremban City Centre:

70000, 70100, 70200, 70300, 70400, 70450, 70500, 70502, 70503, 70504, 70505, 70506, 70508, 70512, 70516, 70517, 70518, 70532, 70534, 70536, 70540, 70546, 70548, 70550, 70551, 70558, 70560, 70564, 70570, 70572, 70576, 70578, 70582, 70586, 70590, 70592, 70594, 70596, 70600, 70604, 70606, 70608, 70609, 70610, 70620, 70626, 70628, 70632, 70634, 70644, 70646, 70648, 70658, 70664, 70670, 70672, 70673, 70674, 70676, 70690, 70700, 70710, 70720, 70730, 70740, 70750, 70990, 71450, 71459, 71770, 71950, 71800, 71807, 71809

We offer same day delivery for RM30 to selected locations within Klang Valley. Kindly place your order before 4pm or it will be processed the following day.

From time to time, we may run Free Delivery promotions. Please sign up for our Newsletter at the bottom of our page to receive the latest news and updates on promotions.

Delivery is available to the following areas: Selangor City Centre, Kuala Lumpur, Penang City Centre and Johor Bahru City Centre. We can also deliver to select major towns in Penang, Ipoh, Negeri Sembilan, Melaka and Johor via our third party delivery partners.

We currently do not deliver outside of our coverage area. However, in some circumstances, we might be able to accommodate your request. Kindly write to us at info@royce.com.my with your request and we will get back to you as soon as possible.  Terms and conditions apply.
Please note that we only deliver to addresses in Peninsular Malaysia, and that we do not ship internationally. 

All chocolates will be delivered chilled (below 25°C) using our own delivery vehicles directly from our warehouse to the recipient.

• All orders shall be processed and delivered to customers within 1-3 working days.
• The cut-off time for same day delivery is 4PM (Monday-Saturday)
• Orders placed and received on Sundays will be processed the next working day (Monday).
• Our delivery hours are between 9am – 5pm (Monday-Friday), 9am – 1pm (Saturday) excluding Sundays and public holidays.
• To schedule your delivery in advance or on a specific date, kindly drop us your request via the notes function at checkout or email us at info@royce.com.my
• Delivery date and time via our 3rd party delivery partners is based on availability. Therefore we may not be able to fulfil certain requests for deliveries to be sent on specific dates or times.
• While we strive to deliver within the time frame of 1-3 working days for standard orders, we are unable to guarantee specific delivery time slots. Please note that no compensation will be provided for not delivering within the preferred delivery time stipulated.
• Large orders or festive gift hampers may require between 3-5 working days to be processed and delivered, as delivery lead-time might be subject to stock availability. Multiple or large piece orders may also be subject to additional delivery charges. If this proves necessary, we promise to contact all customers prior to the dispatch of any goods.

If you wish to change any details regarding your order, kindly email info@royce.com.my. Please note that any changes to your order (delivery address, gift message) must be made at the soonest within 2 hours after an order is placed to ensure that we have sufficient time to amend the order prior to preparation and delivery. Unfortunately we cannot guarantee to accept changes made to your order after that time, therefore we strongly urge you to please ensure that all the details of your recipient’s address are correct before you place your order. ROYCE’ Malaysia reserves the right to change any of the products to a similar value or category if a particular item is no longer in stock.

Please remember that it is important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our delivery team, to locate difficult-to-find addresses, providing us with full contact details, including your contact telephone number, your email address and your recipient’s contact telephone number. Failure to provide this contact information may result in us not being able to resolve delivery issues in a timely fashion. In the event that our delivery team, may be unable to deliver your order due to (i) a problem with the address you provide (ii) the named recipient no longer living at the delivery address (iii) the named recipient not being in at the time of delivery, please note that we will only attempt one subsequent delivery and that this may not be possible on the date of the original delivery. ROYCE’ Malaysia reserves the right to charge an additional delivery fee if the delivery problem is due to a problem beyond our control. ROYCE’ Malaysia is not responsible for any additional costs incurred by the customer due to failed deliveries.

Where possible, our delivery team will attempt to obtain a signature from the intended recipient of the chocolates or cookies. In some circumstances, for example, when delivering to certain business addresses, hospitals, hotels or universities, we may not be able to deliver the order directly to the intended recipient. Please note that these circumstances are beyond our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our proof of delivery.

All purchases are insured against theft and accidental damage by us whilst in transit from ROYCE’ Malaysia to your shipping address. Once your order has been delivered and signed for at your specified address, it is no longer covered.