The terms and conditions listed below (“Terms and Conditions”) spell out your rights and obligations in connection with the use of the ROYCE’ Malaysia’s website, www.royce.com.my (“Website”). By accessing or purchasing from the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1. Privacy

Your visit to the Website is subject to these Terms and Conditions together with the privacy policy under the Website (“Privacy Policy”). Please read the Privacy Policy, which also governs your visit to the Website to understand how ROYCE’ Malaysia use the Personal Data (as defined in the Privacy Policy).

2. Purchase Related Policies

The products and services available on the Website and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof; you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of the Terms and Conditions. For additional policies related to orders placed through the Website (such as order processing, shipping and handling, returns).

3. Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Website. However, we do not warrant that the product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Additional information provided on the Website is for educational and informational purposes only. ROYCE’ Malaysia does not take responsibility for any consequence relating directly or indirectly to any information, recommendations, by any person using the Website. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by user's reliance on information obtained from the Website.

4. Shipping and Delivery

For delivery to Klang Valley only, the product will be delivered chilled (<10°C) by our delivery partner.

While we strive to deliver within the time frame of two (2) to three (3) working days for standard orders, ROYCE’ Malaysia is unable to guarantee specific delivery time slots. Please note that no compensation will be provided for not delivering within the preferred delivery time stipulated. Estimated delivery hours are between 9am – 6pm daily, excluding Saturdays, Sundays and Public Holidays.

5. Delivery Related Issues

Delivery of products shall be made to the address specified by you during your purchase or order.

It is important that you ensure that the delivery address you provide is accurate and that you give additional instructions to assist our delivery partner to locate difficult-to-find addresses, by providing your full contact details, including your telephone number and email address.

In the event our delivery partner is unable to deliver the product to you due to:

  1. a) an incorrect address; or
  2. b) the recipient is no longer living at the delivery address,

our delivery partner will contact you via email or phone to obtain the correct address. If our delivery partner is able to contact you, we will arrange for a subsequent re-delivery to you. If we are unable to contact you at the time of the re-delivery, our delivery partner will return the order to us and we will await for you to contact us. In the event we have not received any response from you within seven (7) days from the date of our delivery partner returned your order to us, we shall proceed to cancel your order and deal with the product at our absolute discretion.

Please note that our delivery partner will only attempt one subsequent delivery and it will not be on the same day of the original delivery. Re-delivery dates are subject to our standard cut-off policies. ROYCE’ Malaysia reserves the right to charge an additional delivery charge for any subsequent delivery.

During the delivery of the products, our delivery partner will attempt to obtain a signature from the intended recipient. In the event our delivery partners is not able to deliver the product to the intended recipient to certain business addresses, for example hospitals, hotels or universities, our delivery partner will deliver the same to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

ROYCE’ Malaysia is not responsible for any other costs incurred by you in the event the non-delivery of the product is due to your own fault.

In the event the premises of such business addresses are closed, ROYCE’ Malaysia will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent re-delivery. If you decide to cancel the order instead of arranging for a re-delivery, ROYCE’ Malaysia reserves the right to charge or deduct a cancellation fee from the refund value. Any refund value will be transferred to the bank account’s details provided by you.

Notwithstanding the above, any dates quoted for the delivery of the products are approximate only. The time for delivery shall not be of the essence and ROYCE Malaysia shall not be liable for any delay in delivery, non delivery or performance howsoever caused.

6. Amending your order

If you wish to change any details regarding your order, kindly email us at info@royce.com.my. Please note that any changes to your order (delivery address, gift message) must be made at least within two (2) hours after an order is placed to ensure that we have sufficient time to amend the order prior to the preparation and delivery. However, ROYCE’ Malaysia is not able to guarantee that such changes on the purchase or order will be carried out. You shall ensure that all details of the delivery address are correct before you place your order.

7. Returns and Refunds

ROYCE’ Malaysia does not provide for any returns and/or refunds of our products unless it was incorrectly delivered or its packaging was damaged during transit. The Recipient shall inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by the recipient.

Once an order has been successfully submitted with payment duly authorised, ROYCE’ Malaysia will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.

ROYCE’ Malaysia shall not be held accountable for any products which have been acknowledged receipt upon delivery.

ROYCE’ Malaysia shall not entertain any refunds or returns in the event that the designated recipient for your order cannot be contacted / located.

Online / e-store purchases under the Website are treated as separate from purchases from ROYCE’ Malaysia’s outlets; product returns for online /e-store purchases will not be entertained at any of ROYCE’ Malaysia’s outlets.

8. Insurance

All your purchases are insured against theft and accidental damage whilst in transit from ROYCE’ Malaysia to the delivery address as per your order or purchase. The insurance coverage shall cease once the product has been delivered and acknowledged receipt by the recipient.

9. Intellectual Property

All content available on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "Content") are the property of ROYCE’ Malaysia, our affiliates, partners or licensors, and the same are protected by international copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively, the "Trademarks") are the registered and unregistered marks of ROYCE’ Malaysia, our affiliates, partners or licensors, in Malaysia and in other countries, and are protected by international trademark laws. Except as set forth in the limited licenses in Section 10 below, or as required under applicable law, neither the Content or Trademarks nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

10. Limited Licenses

ROYCE’ Malaysia grants you a limited, revocable, and non-exclusive license to access and make personal use of the Website. This limited license does not include the right to:

  1. (i) frame or utilize framing techniques to enclose the Website or any portion thereof;
  2. (ii) modify or download the Website or Content (except caching or as necessary to view the Website);
  3. (iii) make any use of the Website or Content other than personal use;
  4. (iv) create any derivative work based upon either the Website or Content;
  5. (v) collect account information for the benefit of yourself or another party;
  6. (vi) use any meta tags or any other "hidden text" utilizing our name or the Trademarks or to otherwise use the Trademarks; or
  7. (vi) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the home page of the Website for personal, non-commercial use only.

A website that links to the Website:

  1. (i) may link to, but not replicate, our Content;
  2. (ii) may not imply that we are endorsing such website or its services or products;
  3. (iii) may not misrepresent its relationship with us;
  4. (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages;
  5. (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
  6. (vi) may not use any Trademark; and
  7. (vii) may not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the Website terminates the limited licenses set forth in this Section 10 without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

11. Your Obligations and Responsibilities

In the access or use of the Website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Website. You shall act always in accordance with the law, custom and in good faith. If you breach any of the Terms and Conditions (including the Privacy Policy), you shall be liable for all the losses and damages suffered by ROYCE’ Malaysia, our affiliates, partners or licensors.

12. Your Account

You may choose to register at the Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information to us. We reserve the right to refuse service and/or terminate your account without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in ROYCE’ Malaysia’s best interests to do so.

13. Third Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners on the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.

14. Submissions

It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission.

15. Representations and Warranties; Limitation of Liability

The Website is presented "as is." We make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

  1. (a) interruption of business;
  2. (b) access delays or access interruptions to the Website;
  3. (c) data non-delivery, misdelivery, corruption, destruction or other modification;
  4. (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website;
  5. (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites
  6. (f) any inaccuracies or omissions in content; or
  7. (g) events beyond our reasonable control. And, to the fullest extent permitted by law, we will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.

16. Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including solicitors’ fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

17. Applicable Law

These Terms and Conditions shall be construed, governed and endorsed in accordance with the laws of Malaysia.

18. General

You acknowledge and agree that these Terms and Conditions, which include the Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Website.

Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to these Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination notice, including, as applicable, by ceasing all use of the Website.

Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not affect the validity and enforceability of any remaining provisions and further render these Terms and Conditions unenforceable or invalid as a whole. If you have any questions regarding these Terms and Conditions, please write to us at info@royce.com.my.