We, ROYCE’ Malaysia recognise the importance of protecting your personal data (“Personal Data”) and is committed to the compliance of the Personal Data Protection Act 2010 (“PDPA”). This privacy policy (“Privacy Policy”) sets out how the ROYCE’ Malaysia website, (“Website”) collects, uses, stores, protects and handles the Personal Data in accordance with the PDPA and the laws of Malaysia.

Your visit to the Website is subject to this Privacy Policy. Please read this Privacy Policy to understand how we use the Personal Data. By providing your Personal Data to ROYCE’ Malaysia, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage, disclosure and processing of your Personal Data as described in this Privacy Policy.

1. Collection of Personal Data

ROYCE’ Malaysia collects your personal data directly from you, when you access to the Website for:

  1. a) completing a user registration form by opening an account with us or completing an online survey;
  2. b) e-mailing ROYCE’ Malaysia’s customer service department at;
  3. c) placing an order or purchase.

The Personal Data that you will be requested to provide are includes (but not limited to) name, e-mail address, password, mailing address, telephone number, age, date of birth, gender, nationality, identity card number, passport number, country of residence and such other relevant information.

In respect of Personal Data of third parties such as your spouse or family members, you warrant that you have obtained their consent allowing us to process their personal data and you will extend a copy of this Privacy Notice to them.

If you decide to place an order, ROYCE’ Malaysia will also require your billing address, credit card number and the expiry date.

2. Usage of Personal Data by ROYCE’ Malaysia

ROYCE’ Malaysia may use your Personal Data for the following purposes:

  1. a) to verify your identity;
  2. b) to provide a welcome email to you to confirm your registration on the Website;
  3. c) to reply to your queries via our customer service department at;
  4. d) to provide the Personal Data to the agent or third party for the delivery of your order or purchase;
  5. e) to process your order and payment transaction;
  6. f) to use for sales and marketing activities pertaining to product promotion;
  7. g) to provide newsletters, surveys or other communications containing product or new product information or promotion;
  8. h) to send you SMS messages, email or internet social media on your birthday;
  9. i) to send you SMS messages, email or internet social media pertaining to product promotion;
  10. j) to contact you regarding your customer service request; or
  11. k) to provide such other services to ensure provision of high level customer service to you.

3. No Disclosure of Personal Data for Third Party Marketing Without Your Consent

ROYCE’ Malaysia will never provide your Personal Data to third parties for their use in marketing their products or services to you without your consent.

4. Disclosure of Personal Data

a. Fraud Protection and Compliance with Law

ROYCE’ Malaysia may disclose any information, including information related to Personal Data, as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including Personal Data, with other companies and organizations for credit fraud protection and risk reduction.

b. Service Providers

ROYCE’ Malaysia may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf, including customer support specialists, webhosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and e-mail service providers. Such third parties may be provided with access to the Personal Data for the perform of their functions.

c. Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to the Website, the rules or terms and conditions for those events may indicate the Personal Data and it will be shared with third parties. By choosing to participate and submitting the Personal Data with respect to such events, you have consented to the disclosure of your Personal Data to such third parties.

d. Business Transfers

As ROYCE’ Malaysia continue to develop our business, we might sell certain of our assets. In such transactions, user information, including your Personal Data, generally is one of the transferred business assets. By submitting the Personal Data to the Website, you agree that your Personal Data may be transferred to such parties in these circumstances.

5. Cookies and IP Addresses

ROYCE’ Malaysia may place a "cookie" on your computer's hard drive so that we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you with online shopping. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Website, but you may be limited in the use of some of the features. Some of our business partners may also use cookies on the Website. However, we have no access to, or control over these cookies and do not accept any responsibility for such use. In addition, we may use IP addresses to analyze trends and administer the Website, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with the Personal Data for credit fraud protection and risk reduction.

6. Pixel Tags and Tracking Technology

When you visit the Website, Royce Malaysia may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on the Website and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with the Personal Data.

7. Use of Aggregate Information

ROYCE’ Malaysia may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Website, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

8. Children under 18 years of age

ROYCE’ Malaysia takes special steps to safeguard the privacy of children. If you are under 18 years of age, you may browse our website. However, you cannot register or make an order or purchase. In the event that the personal data of a child under the age of 18 is disclosed to ROYCE’ Malaysia, the parent, guardian or person with parental responsibility is deemed to consent to the processing of the child's personal data and accept and agree to be bound by this Privacy Notice on behalf of the child and take responsibility for his or her actions. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted without any parental consent by any child under the age of 18.

9. Links

The Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy policies of other websites nor do we assume any responsibility or liability for the actions, content, products, or services of such websites, including, without limitation, their privacy policies. This Privacy Policy applies only to the information we collect on the Website.

10. Security

ROYCE’ Malaysia implements various security measures in accordance with industry standards to protect the security of the Personal Data both online and offline. You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of the Personal Data and are constantly reviewing and enhancing our information security measures. If you have any questions about security on the Website, you can e-mail us at

11. Notification of Changes

ROYCE’ Malaysia may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised Privacy Policy at the Website. As we may make changes at any time without notifying you, we suggest that you access to this Privacy Policy from time to time. Please note that our rights to use the Personal Data will be based on the privacy policy in effect at the time the information is used.

12. Updating Your Information

You may review, change and/or correct your Personal Data at any time by writing to us online. If you are a registered user, you can also review, change or correct the Personal Data at any time by login to your account. You may request that we deactivate your account by writing to us at

13. Choice/Opt-Out

You may opt-out of receiving future communications from ROYCE’ Malaysia when you login to your account or you may change your preferences at any time by providing your contact information by writing to us at


We have taken great measures to ensure that your visit to the Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about this Privacy Policy, please write to us at

15. Retention of Personal Data

15.1. We will retain the Personal Data as long as it is required by law or as it is relevant for the purposes for which it was collected.

15.2. We will cease to retain the Personal Data as soon as it is reasonable to assume that such retention is no longer serves the purposes for which the Personal Data was collected, and is no longer necessary for any legal or business purpose.

16. Terms and Conditions

Please also read this Privacy Policy together with the Terms and Conditions in the Website establishing the use, disclaimers, and limitations of liability governing the use of the Website and other related policies.