1. Collection of Personal Data
ROYCE’ Malaysia collects your personal data directly from you, when you access to the Website for:-
a) completing a user registration form by opening an account with us or completing an online survey;
b) e-mailing ROYCE’ Malaysia’s customer service department at firstname.lastname@example.org;
c) placing an order or purchase.
The Personal Data that you will be requested to provide are includes (but not limited to) name, e-mail address, password, mailing address, telephone number, age, date of birth, gender, nationality, identity card number, passport number, country of residence and such other relevant information.
In respect of Personal Data of third parties such as your spouse or family members, you warrant that you have obtained their consent allowing us to process their personal data and you will extend a copy of this Privacy Notice to them.
If you decide to place an order, ROYCE’ Malaysia will also require your billing address, credit card number and the expiry date.
2. Usage of Personal Data by ROYCE’ Malaysia
ROYCE’ Malaysia may use your Personal Data for the following purposes:-
a) to verify your identity;
b) to provide a welcome email to you to confirm your registration on the Website;
c) to reply to your queries via our customer service department at email@example.com;
d) to provide the Personal Data to the agent or third party for the delivery of your order or purchase;
e) to process your order and payment transaction;
f) to use for sales and marketing activities pertaining to product promotion;
g) to provide newsletters, surveys or other communications containing product or new product information or promotion;
h) to send you SMS messages, email or internet social media on your birthday;
i) to send you SMS messages, email or internet social media pertaining to product promotion;
j) to contact you regarding your customer service request; or
k) to provide such other services to ensure provision of high level customer service to you.
3. No Disclosure of Personal Data for Third Party Marketing Without Your Consent
ROYCE’ Malaysia will never provide your Personal Data to third parties for their use in marketing their products or services to you without your consent.
4. Disclosure of Personal Data
a. Fraud Protection and Compliance with Law
ROYCE’ Malaysia may disclose any information, including information related to Personal Data, as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including Personal Data, with other companies and organizations for credit fraud protection and risk reduction.
b. Service Providers
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to the Website, the rules or terms and conditions for those events may indicate the Personal Data and it will be shared with third parties. By choosing to participate and submitting the Personal Data with respect to such events, you have consented to the disclosure of your Personal Data to such third parties.
d. Business Transfers
As ROYCE’ Malaysia continue to develop our business, we might sell certain of our assets. In such transactions, user information, including your Personal Data, generally is one of the transferred business assets. By submitting the Personal Data to the Website, you agree that your Personal Data may be transferred to such parties in these circumstances.
5. Cookies and IP Addresses
6. Pixel Tags and Tracking Technology
When you visit the Website, Royce Malaysia may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on the Website and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with the Personal Data.
7. Use of Aggregate Information
ROYCE’ Malaysia may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Website, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
8. Children under 18 years of age
ROYCE’ Malaysia takes special steps to safeguard the privacy of children. If you are under 18 years of age, you may browse our website. However, you cannot register or make an order or purchase. In the event that the personal data of a child under the age of 18 is disclosed to ROYCE’ Malaysia, the parent, guardian or person with parental responsibility is deemed to consent to the processing of the child's personal data and accept and agree to be bound by this Privacy Notice on behalf of the child and take responsibility for his or her actions. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted without any parental consent by any child under the age of 18.
ROYCE’ Malaysia implements various security measures in accordance with industry standards to protect the security of the Personal Data both online and offline. You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of the Personal Data and are constantly reviewing and enhancing our information security measures. If you have any questions about security on the Website, you can e-mail us at firstname.lastname@example.org.
11. Notification of Changes
12. Updating Your Information
You may review, change and/or correct your Personal Data at any time by writing to us online. If you are a registered user, you can also review, change or correct the Personal Data at any time by login to your account. You may request that we deactivate your account by writing to us at email@example.com.
You may opt-out of receiving future communications from ROYCE’ Malaysia when you login to your account or you may change your preferences at any time by providing your contact information by writing to us at firstname.lastname@example.org.
15. Retention of Personal Data
15.1. We will retain the Personal Data as long as it is required by law or as it is relevant for the purposes for which it was collected.
15.2. We will cease to retain the Personal Data as soon as it is reasonable to assume that such retention is no longer serves the purposes for which the Personal Data was collected, and is no longer necessary for any legal or business purpose.
16. Terms and Conditions